Emergencies

Our emergency out of hours service is provided by a Dedicated Critical Care Team who are available outside normal surgery hours. To contact this service after hours please ring the usual branch number and your call will automatically be transferred. There is a surcharge for consultations after normal working hours.

Luton Surgery: 01582 727571
Dunstable Surgery: 01582 471177
Harpenden Surgery: 01582 460158

FAQs

How will I find Vets Now?

Vets Now staff will direct you. There is also a map in Yellow Pages.

I won’t be seeing my own Vet who knows my pet?

Under our previous arrangements you could not always see your own Vet, just like you do not see your own GP at Accident & Emergency Hospitals. The most important thing to remember is that you will be seeing a Vet who is awake and experienced in looking after your pet in an emergency.

It will take me longer to get to Vets Now than my own vet – how is this better?

Previously your vet had to go to the practice from home to see you, he or she had to unlock and then find what instruments and drugs were needed. Vets Now are ready and waiting for you; they will be preparing for your arrival in the time it takes you to get there.

What happens if my pet needs to be hospitalised?

Your pet will be looked after by Vets Now until he/she can be returned to you or your practice the following working day.

How will my Vet know what treatment my pet has been given by Vets Now?

Vets Now will email, fax or phone all the details to your vet during the night so your Vet knows exactly what has happened by the next morning.

What makes Vets Now better for my pet?

Previously if your pet needed emergency treatment in the middle of the night or over a weekend, your Vet was called in especially. Your Vet works long days and weekend in addition to having to be available in an emergency. Vets Now only do emergencies – (they work shifts) therefore they are better prepared to give the very best for your pet.

Will I have to pay Vets Now at the time?

Yes – payments should be made by cash, cheque or credit card before leaving Vets Now.

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