Terms and Conditions

The Icknield Veterinary Group has a team of twelve Veterinary Surgeons and twenty-nine support staff operating out of three surgeries at Luton, Harpenden and Dunstable.

Eight of our surgeons work entirely with companion animals, whilst the other four take care of the equine and farm practice and provide some input into the consulting and operating sessions for pets.

We provide a comprehensive range of services to ensure the well-being of your pet, including acupuncture, microchipping, neutering, dentistry, vaccinations and nutritional advice.

Out of Hours Emergencies

Our emergency out of hours service is provided by a Dedicated Critical Care Team, VetsNow.

They are located at Boness Veterinary Hospital, Barton-le-Clay, and are available outside normal surgery hours. To contact the service after hours please ring the usual branch number and your call will automatically be transferred. There is a surcharge for consultations after normal working hours

Luton surgery                       01582 727571

Dunstable surgery               01582 471177

Harpenden surgery             01582 460158

Surgical Consultations

Routine operations, e.g. neutering and dental work, may be booked by telephone during normal office hours and are carried out from 8.30am to 6.00pm, weekdays only.

The receptionist will explain about admittance and collection times and withholding food and water. We advise that cats should be kept inside overnight, with access to a litter tray, and that dogs should be taken out to pass urine etc, before being admitted.

New patients or those who have not been seen by a vet for some time, are usually checked by a Veterinary Surgeon before being admitted. Please inform reception if this is the case.

Emergency operations can be carried out at any time and may take precedence over routine procedures when necessary.

Inpatient care

We are able to provide 24 hour inpatient care for your pet. Constant nursing care is provided by our team of registered veterinary surgeons and nurses between the hours of 8am to 8pm. From 8pm to 8am, inpatient care is transferred to the Emergency Critical Care team, VetsNow.

Consultations

Routine consultations are by appointment only, Monday to Saturday. Please contact the branch of your choice, our reception teams will make you an appointment and answer any questions you may have.

Referrals

The Icknield Veterinary Group is a First Opinion Practice. When necessary, we can discuss clinical or surgical options and make arrangements for you to been seen at a Specialist Referral Practice relevant to your pet’s specific needs.

Estimates of Treatment Costs

We will happily provide a written estimate as to the probable costs of your pet’s course of treatment. Any estimate given can only be approximate – often a pet’s illness will not follow a conventional course.

Terms of Business.

Payment for all veterinary fees and supplies is required at the time of consultation or discharge from a surgical procedure. We accept cash and all major debit and credit cards (except American Express and Diners). We regret that credit facilities are not available.

Pet Health Insurance

We recommend insuring your pet against unexpected illness or accidents.

We do not undertake direct claims with insurance companies, without prior agreement. Payment should be made in full and claimed from your insurance company.

Complaints Procedure

It is our aim to provide ‘Gold Standard’ clinical and client care. However, should you have concerns that you wish to bring to our attention, please contact the Practice Manager.

Ownership of Records

Clinical records are the property of, and shall be retained by the Icknield Veterinary Group Ltd. By request and with permission of the owner, copies will be passed on to another veterinary surgeon.

Ownership of X-rays and similar Documents

Treatment of your pet’s condition may involve specific investigations, for example, x-rays and ultrasound scans. Appropriate fees are charged for carrying out and interpreting the results. Ownership of the resulting record remains with the Icknield Veterinary Group Ltd. but, as above, by request and permission of the owner, any retained copies will be passed on to another veterinary surgeon.

Dispensing of Prescription Medicines

We are legally required to carry out an examination of your pet, every 3 to 6 months before we are able to dispense or prescribe POM – V category drugs. There will be a charge for this consultation.

Written Prescriptions

Upon request, we will supply a prescription as an alternative to Icknield Veterinary Group Ltd dispensing drugs. There will be a charge for supplying the written prescription.

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